Investment rollovers are available for maturing investments, allowing investors to extend their position into a new investment opportunity. Investors have three options to choose from: (1) rollover both principal and coupon, (2) rollover principal only, or (3) redeem both principal and coupon.
Rollovers offer flexibility, enabling investors to grow their investments, hold their position, or fully redeem their funds. To finalize a rollover, a signed agreement is required from the investor, which will be securely held for future reference and to formalize the agreement.
Automation Protocol #
Agent Protocol #
All agents with clients who have upcoming rollovers will automatically have the “Rollover Dashboard” activated on their account.
- Agents receive a notification 21 days before Investment Maturity
- Agents have ability to “Hold” an investment & contact the admin team for special requests. This requires to be reported to your System Administrator with immediate effect to escalate to the issuer for resolution.
- Agents have ability to select the option & process a rollover for their clients. This can only be done in the instance that the Investor has not selected the option themselves. (Investors will be required to sign the Rollover Option Deed for confirmation, with the exception if Option C is selected)
- Agents can enable the notification for a weekly rollover update. Enabling this will send an email notification to the agents email with a comprehensive summary of all the rollover activity that occurred within that week.
Investor Protocol #
- Investors receive a notification 14 days before Investment Maturity to process their rollover
- The available rollover options are:
- Option A: Rollover Principal & Coupon
- Option B: Rollover Principal & Redeem Coupon
- Option C: Redeem Principal & Coupon
- Please note that if Option C is selected, signing the Rollover Option Deed will not be required.
- If no option is selected, reminder notifications will be sent every 4 days. Should the investor fail to choose an option before the investment matures, Option C will be automatically applied as the default.
- The rollover process will commence 1 day after the investment matures, following the selected option. Disbursements will then be scheduled according to the specified “Payment Date.”
Understanding the Agent Rollover Dashboard #
The Agent Rollover Dashboard provides a comprehensive view of all upcoming, ongoing, and completed rollovers. It allows agents to monitor the status of each client’s rollover process in one centralized location. The dashboard is designed to be highly efficient, with the rollover process being fully automated, requiring minimal intervention from agents. This ensures a smooth and streamlined experience for both agents and their clients.
“Upcoming” Tab #
- Displays upcoming rollovers occurring within the next 21 days.
- Provides detailed information on the investor’s current investment holdings and the designated package for the rollover.
- Clearly indicates the number of days remaining until the investor receives a notification to select their rollover option (e.g., “Dispatched in 2 days”).
- Use the filters provided to search for specific investors/investments
- Use the export function to export all data within the upcoming tab.
“In Election” Tab #
- Displays all upcoming rollovers dispatched to investors, showing investments maturing within 14 days.
- Provides detailed information on the investor’s current investment and rollover offer, along with an indication of the selected rollover option.
- If Option A or Option B was selected, the investor will receive a rollover agreement via DocuSign, which must be signed before maturity. Failure to sign will result in automatic default to Option C (full redemption).
- Check the status of the DocuSign agreement under the “Election” column, using the progress bar to track completion (e.g., “1/1 = completed,” “0/1 = not signed”).
- Clearly displays the number of days remaining until the investment matures and the rollover offer expires (e.g., “Matures in 2 days”).
- Utilize the filter options to search for specific investors or investments.
- Export all data from the “In Election” tab using the export function.
“Completed” Tab #
- Displays a list of all completed rollovers along with the selected option.
- Rollovers are processed successfully one day after the investment’s maturity date and a new investment ID will be created automatically.
- For Option B or Option C, automatic disbursement entries are generated and sent to the issuer for processing, based on the assigned payment date.
