Skip to main content

DigitanWorks Support

Ticketing System

Table of Contents

The Ticketing System is a secure platform for managing support inquiries raised by investors. Investors can submit tickets to their designated agent or specific users affiliated with them, such as their Investment Issuer’s support desk. To ensure confidentiality and security, all investment-related support inquiries must be handled exclusively through the ticketing system, avoiding potential risks associated with sharing sensitive information outside the platform.

How to Raise a Ticket #

  1. Login to your InvestorDisplay account
  2. Navigate to “Tickets” on the main menu
  3. Click “Raise a Ticket”
  4. Enter in the ticket details:
    • “Subject” – Enter in the subject that the ticket will be about
    • “Category” – Select the category that the ticket is most closely related to
    • “Recipient” – Add the recipient the ticket will be sent to
    • “Comment” – Add all the necessary case details and brief to describe the issue or request
    • “Upload files” – Upload any files that may help with resolving your case
  5. Click “Submit”

Ticket Overview Page #

The Ticket Overview page consolidates all your tickets in one location, allowing you to easily track their progress. Each ticket is labeled with a status—”OPEN,” “CLOSED,” or “ON HOLD”—to reflect its current stage. You can quickly filter tickets by status using the filters at the top of the page.

Tickets with new comments or updates are marked with an orange dot, indicating that a new comment has been added and requires your attention.

To check if a recipient has viewed a ticket, simply look at the “Read” column. If an eye icon appears, it means the ticket has not yet been read by the recipient.

Manage Tickets (Permissions) #

We offer the ability to assign specific permissions for users responsible for managing tickets, typically granted to the Issuer’s support desk. To request these permissions, please contact your system administrator for assistance.

Available permissions include:

  • Ability to change ticket status – This permission allows the designated user to be the sole individual authorized to update the status of the ticket.